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INTERNET BANKING AGREEMENT AND DISCLOSURE STATEMENT
Note: To complete the application process, please read the following disclosure carefully, and then click the
“I Agree” button at the bottom to complete the online application.
This agreement states the terms and conditions
that apply when you use our Internet Banking service. These terms and conditions
are in addition to those that apply to any accounts you have with us or any
other services you obtain from us. You must also follow all of our instructions
and procedures applicable to the services covered by this agreement.
“You” and “your” mean each person who establishes and Internet Banking
Customer Account with us or who uses or is authorized to use an Internet Banking
identification number and password or other means of access we establish or
approve. The term “Internet Banking” means our service that allows you to
make payments, transfer funds, access accounts, obtain information and perform
other transactions over the Internet by use of a personal computer and modem
and/or other means we authorize or allow.
IDENTIFICATION NUMBER AND PASSWORD
To access Netteller, our Internet Banking
service, you must use the identification number and/or other means of access we
establish or provide for your Internet Banking Customer Account, together with a
password. Anyone to whom you give your Internet Banking identification number
and password or other means of access will have full access to your accounts
even if you attempt to limit that person’s authority
INTERNET FUNDING ACCOUNT
You may not designate any account that requires
more than one signature for withdrawals. You must be the owner of this account.
INTERNET BANKING TRANSACTIONS
You,
or someone you have authorized by giving them your Internet Banking
identification number and password or other means of access (even if that person
exceeds your authority), can instruct us to perform the following transactions:
Make
transfers between your qualifying accounts to the extent authorized;
Obtain information that we make available about your qualifying accounts; and
Obtain other services or perform other transactions that we authorize.
LIMITS ON INTERNET BANKING TRANSACTIONS
You must have enough available money or credit in any account from which you
instruct us to make a payment or transfer. If any of your qualifying accounts
are money market savings accounts, certain types of withdrawals from those
accounts, including payments and transfers, are limited to a total of no more
then 6 in any specified period. The specified period for money market accounts
is the monthly statement period. The kinds of withdrawals covered by this
limitation are those made by means of preauthorized or automatic transfers and
payments or telephone agreement. A total of only 3 of these kinds of withdrawals
may be made by check, draft, debit card, or similar order payable to third
parties. You also agree to the “Terms & Conditions of Your Deposit
Account” that you received when you opened your deposit account. You can
request another one of these at the time you fill out your Netteller Internet
Banking Application.
OUR LIABILITY FOR FAILURE TO COMPLETE PAYMENTS OR TRANSFERS
If
we do not complete a payment or transfer on time or in the correct amount
according to our agreement with you, we will be liable for your losses or
damages. However, there are exceptions. We will NOT be liable, for instance:
- If, through no fault
of ours, you do not have enough available money in the account from which a
payment or transfer is to be made, or if the account has been closed or is
not in good standing, or if we reverse a payment or transfer because of
insufficient funds.
- If any payment or
transfer would go over the credit limit of any account.
- If your equipment or
ours was not working properly and the breakdown should have been apparent to
you when
you attempted to conduct the transaction.
- If you have not given
us complete, correct or current account numbers or other identifying
information so that we can properly credit your account or otherwise
complete the transaction.
- If you do not
properly follow our instructions or if you provide us with wrong or
inaccurate information or fail to correct or tell us about any inaccuracy of
which you are aware.
- If you do not
instruct us soon enough for your payment or transfer to be received and
credited by the time it is due.
- If the money in the
account from which a payment or transfer is to be made is subject to legal
process or other claim restricts the transaction.
- If circumstances or
persons beyond our control prevent, delay, intercept or alter the
transaction, despite reasonable precautions that we have taken.
BUSINESS DAYS
Our Internet Banking service is generally available 24 hours a day, 7 days a week. However, we only process transactions and update information on business days. Transfers made after 6:00 p.m. CST Monday through Friday, on weekends, or holidays will be processed on the next business day.
STATEMENTS
Your Internet Banking payments and transfers will
be indicated on the monthly or quarterly statements we provide or make
accessible to you for the Internet Funding Account. You agree to notify us
promptly if you change your address or if you believe there are any errors or
unauthorized transactions on any statement, or statement information.
YOUR LIABILITY
Each of you agrees, for yourself to the terms of
this account & the schedule of charges that may be imposed. You authorize us
to deduct these charges as accrued directly from the account balance. You are
liable for all transactions that you or any of you make or authorize, even if
the person you authorize exceeds your authority. If you have given someone your
Internet Banking identification number and password or other means of access and
want to terminate that person’s authority you must change your identification
number and password or other means of access or take additional steps to prevent
further access by such person.
UNAUTHORIZED TRANSACTIONS OR LOSS OR THEFT OF YOUR INTERNET BANKING IDENTIFICATION NUMBER OR PASSWORD
If you believe your Netteller Internet Banking
identification number or password or other means of access have been lost or
stolen or that someone has used them without your authorization, write us at 630
Main Street, Luxemburg, WI 54217 and call us immediately at 920-845-2345 during
normal business hours, after hours you may e-mail us at support@bankoflux.com.
Quickly telephoning us is the best way of reducing your possible losses however,
we must still be notified in writing. Not all e-mail may arrive at their
destinations. We will send e-mail back to you as confirmation that we did
receive it. Because Internet e-mail is not secure from being read by just
anyone, do not include any of your Account or Social Security numbers with your
e-mail. Your name, address, and a brief message as to what the problem might be
is all we will need.
POWER PAY AUTHORIZATION AND AGREEMENT
I
AUTHORIZE Bank of Luxemburg to post the payment transactions generated from
Power Pay, the Bill Paying Service, to the accounts I so indicate. I understand
that I am in full control of my account. If at any time I decide to discontinue
service I will provide written notification to Bank of Luxemburg. My use of the
Power Pay bill payment services signifies that I have read and accepted all the
terms and conditions of the Internet Banking Agreement and Disclosure Statement.
I UNDERSTAND that payments may take up to 10 days to reach the vendor and that
they will be sent either electronically or by check. Bank of Luxemburg is not
liable for any service fees or late charges levied against me. I also understand
that I am responsible for any loss or penalty that I may incur due to a lack of
sufficient funds, (NSF fee of $30.00), or other conditions that may prevent the
withdrawal of funds from my account.
I choose to pay my bills through the Internet. I understand that the first 3
statement cycles are free and then I’ll pay $5.00 per month for the first 10
transactions and $.35 for each transaction thereafter.
Once the Power Pay bill payment request has been submitted, you are unable to
place a stop payment on that payment order.
Change in Terms – We may change any of the Agreement at any time. If the
change would result in increased fees for any SYSTEM service, increased
liability for you, fewer types of available electronic fund transfers, or
stricter limitations on the frequency or dollar amount of transfers, we agree to
give you notice at least 21 days before the effective date of any such change,
unless an immediate change is necessary to maintain the security of an account
or our electronic fund transfer system. We will post any required notice of the
change in terms on the Bank of Luxemburg web site or forward it to you by e-mail
or by postal mail. If advance notice of the change is not required, and
disclosure does not jeopardize the security of the account or our electronic
fund transfer system, we will notify you of the change in terms within 30 days
after the change becomes effective. Your continued use of any or all of the
subject Netteller Services indicates your acceptance of the change in terms. We
reserve the right to waive, reduce or reverse charges or fees in individual
situations. You acknowledge and agree that changes to fees applicable to
specific accounts are governed by the applicable deposit agreements and
disclosures.
In Case of Errors or Questions about Your Electronic Transfers, including Power
Pay Payments – Contact us as soon as you can, if you think your paper
statement is wrong, or if you need more information about a transfer listed on
your paper statement.
We must hear from you no later than 60 days after we sent the FIRST paper
statement upon which the problem or error appeared. When you contact us:
- Tell us your name and
account number.
- Describe the error or
transfer you are unsure about, and explain as clearly as you can why you
believe it is an error, or why you need more information.
- Tell us the dollar amount of the suspected error.
If the suspected error relates to a bill payment
made via the Netteller Power Pay Service, tell us the account number used to pay
the bill, payee name, the date the payment was sent, payment amount, ID number,
and the payee account number for the payment in question. (This information
appears on the Bill Payment View Posting Screen.)
If you contact us by telephone or by e-mail, we will require that you send us
your complaint or question in written form by postal mail or fax within 10
business days.
We will communicate to you the results of our investigation within 10 business
days (20 business days if the transfer involved a new account) after you contact
us and will correct any error promptly. If we need more time, however, we may
take up to 45 days (90 days if the transfer involved a new account, a point of
sale transaction, or a foreign-initiated transfer) to investigate your complaint
or question. If we decide to do this, we will provisionally credit your account
within 10 business days for the amount you think is in error, so that you will
have the use of the money during the time it takes us to complete our
investigation. If you fail to put your complaint or question in writing and WE
DO NOT receive it in written form within 10 business days, we may not
provisionally credit your account. Your account is considered a new account for
the first 30 days after the first deposit is made, unless each of you already
has an established account with us before this account is opened.
If we decide that there was no error, we will send you a written explanation
within 3 business days after we finish our investigation. You may ask for copies
of the documents that we used in our investigation. If we have made provisional
credit, a corresponding debit will be made from your account.
You may request copies of the documents that we used in our investigation.
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