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JOIN THE TEAM AT BANK OF LUXEMBURG
If you need any assistance seeking a job opportunity at Bank of Luxemburg, or if you need reasonable accommodation with the application process, please call 920-845-2345 to speak to someone in Human Resources or contact us at hr@bankoflux.com.

Equal Employment Opportunity/Affirmative Action Policy

Equal Employment Opportunity Is The Law Poster

EEO Is The Law Poster

Employment Opportunities:

       1. Full Time Credit Analyst – Luxemburg Main Branch

       2. Full Time AVP of Sales and Marketing – Luxemburg Main Branch

       3. Full Time Human Resources Generalist – Luxemburg Main Branch

       4. Full Time Retail Sales Rep – Floater

       5. Part Time Customer Service Associate – Luxemburg Main Branch

       6. Part Time Customer Service Associate – Dyckesville Branch

       7. Part Time Customer Service Associate – Sturgeon Bay Branch

       8. Part Time Customer Service Associate – IGA Branch

Employee Benefits

Below is a link to apply into Bank of Luxemburg’s general job posting. This link can be utilized at anytime whether there are no job openings and/or if you want to apply to the bank, but do not want to apply to any of our current job openings.
General Job Posting Link

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POSITION TITLE: Credit Analyst
LOCATION:
Luxemburg Main Branch
REPORTS TO:
Senior Vice President of Credit

POSITION SUMMARY: Reviews and analyzes corporate and individual tax returns and/or financial data to quantify and estimates the degree of risk associated with the extension of credit to firms or individuals. Presents the credit information that will be used to make lending decisions and discusses with the lending officers and/or committees and reports areas of strengths and weaknesses. Recommends and verifies the appropriate Risk Rating of credit relationships.

Principal Responsibilities and Duties:
1. Develops credit presentations/reports on new, renewal and extension loans and assists Senior Vice President of Credit with developing the more complex loan presentations by performing the following duties:
      A.  Reviews all pertinent credit and financial information, including reporting services, credit             bureaus, other financial institutions, bank files and tracking the collection of tax returns             and financial information from the appropriate lender.
      B.  Determines the need for more thorough investigation or additional information and             contacts appropriate sources for such information.
      C.  Verifies aggregate credit exposure to ensure Bank does not surpass legal lending limit.
      D.  Spreads and analyzes financial statements and related material.
      E.  Evaluates personal and business cash flow to determine repayment ability.
      F.  Analyzes collateral and its adequacy. Prepares internal real estate evaluations.
      G.  Recommends appropriate risk rating.
      H.  Presents facts and offers opinions concerning credit worthiness to Senior Vice             President of Credit, Loan Officers and Chief Lending Officer.

2.  Attends and participates in the review of loan presentations in Loan Officer’s Loan Committee Meetings.
      A.  Presents credit information and areas of strengths and weaknesses regarding the             pending loan(s).
      B.  Available to attend Board of Director Loan Committee meetings in absence of Senior             Vice President of Credit.

Additional Duties and Responsibilites:
1. Keeps abreast of key economic data and regulatory changes which may impact the financial performance of the Bank.

2. Maintains up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations.

3. Performs other duties as may be necessary to fulfill the responsibilities of this position.

Work Relationships and Scope: Reports directly to the Senior Vice President of Credit. Works closely with the Bank’s Loan Officers and other loan department personnel to prepare credit reviews. Has access to highly confidential customer, financial and general Bank information.

Measures of Performance: Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to loan officers, loan committee, customers and co-workers; ability to gain the trust and respect of managers and employees; soundness of business decisions made regarding credit and financial information; effectiveness of communications and development of good working relationships with management and employees; professional demeanor portraying a proper image of the Bank; maintain confidentiality of Bank, personnel, and customer information; participation in training and appropriate professional developments, maintenance of appropriate attendance record and punctuality; understanding of and adherence to Bank policies and procedures; professional work place appearance and conduct.

Knowlege, Skills, and Abilities Required: Bachelor’s degree with a major in Accounting, Finance, or Economics. Minimum of 5 years credit or lending experience or equivalent. Proficient use of Microsoft Office, particularly Excel. Possesses strong reasoning skills, time management skills, problem-solving and communication skills (both verbal and written). Is detail-oriented and has the ability to multi-task and work independently.

Competencies: Business based metrics, investigation, personal accountability, priority setting and time management.

Working Conditions: Work is generally performed in an office environment. Light travel to other offices as needed.

Employee Acknowledgement:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the supervisor. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

I acknowledge that this job description is neither an employment contract nor a legal document. I have received, read, and understand the expectations for the successful performance of this job.

CLICK HERE FOR ONLINE APPLICATION

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POSITION TITLE: AVP of Sales and Marketing
LOCATION:
Luxemburg Main Branch
REPORTS TO:
President

POSITION SUMMARY: Accomplishes business development activities by researching and developing marketing opportunities and plans; developing the businessiness development plan; implementing business sales plans; training sales staff. Develops business leads for all banking departments. Achieves marketing and sales operationl objectives by contributing marketing and sales information. As an employee of the Bank supports company mission, vision and culture.

Principal Responsibilities and Duties:
1. Responsible for the development of the business development plan for the Bank. As the leader of Business Development, will guide business development programs and include specific activities, timetables and budget of expenses etc. Assist each branch with the same by providing leadership, expertise and support in the business development area. Work closely with Departments Heads, Retail, Loan and RJD to implement business development plan.

2.  Create and assist in managing Business Sales Plans for all markets. Continued development of existing referral and customer relationship management programs (CRM), including utilizing reports and setting up marketing/cross sales programs.

3.  Research market share for each branch location, defining risk and opportunity. Responsible for identifying and recommending market expansion opportunities based on research.

4.  Oversee Marketing/Administrative Assistant. Meets marketing objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances and reporting to the Leadership Team. Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share. Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.

5.  Develop sales force training for employees. Monitor effectiveness, reporting results to the Leadership Team quarterly.

6.  Develop and assist calling officers to build programs with prospects, existing customers and centers of influence. Create networking opportunities with centers of influence on a regular basis. Participate in joint calls with calling officers.

7.  Responsible for all business development reporting including sales training effectiveness, calling programs and centers of influence communicating results with business units and leadership team.

8.  Supervises employee/s reporting to position. Coordinates recruitment and selection of new employees, development of performance standards, performance appraisals, on-going employee development and training, delegation of work as appropriate, performance counseling and disciplinary action.

9.  Represent the Bank in various business, trade, charity, civic and social organizations to support the community and provide for positive public relations. Participate in community service activities as a representative of the Bank. Speak at community events on appropriate topics as requested.

Additional Duties and Responsibilites:
1. Keeps abreast of key economic data and regulatory changes which may impact the financial performance of the Bank.

2. Maintains up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations.

3. Performs other duties as may be necessary to fulfill the responsibilities of this position.

Work Relationships and Scope: Reports directly to the President. Direct reports include Marketing/Administrative Assistant. Has regular contact with all department personnel. Has occasional contact with regulators, government agencies, CPA firm and other professional parties. Has access to highly confidential customer, financial and general Bank information. Has certain cash, security, lock up and oversight responsibilities as an Officer of the Bank.

Measures of Performance: Must possess the ability to present in front of groups and explain complex information. Be a self-starter, independent thinker, and have the ability to consistently call on new prospects. Thorough knowledge of sales principles and best practices. Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to customers and co-workers; ability to gain the trust and respect of other managers and employees; customer satisfaction with services provided by the Bank; accessible and responsive to the needs and concerns of employees; soundness of business decisions made regarding service commitments, personnel issues, facilities and equipment operations, etc.; effectiveness of communications and development of good working relationships with co-workers, customers, and vendors; adherence to the Code of Conduct by keeping Bank and personnel information confidential; participation in training and appropriate professional development, understanding of and adherence to Bank policies and procedures; informing and marketing of additional Bank services through cross-selling; professional work place appearance and conduct.

Knowlege, Skills, and Abilities Required: Bachelor’s degree in Business Administration required or equivalent work experience. Five or more years of experience in a business development role or similar position required preferably for a financial institution. Background in marketing a plus. Previous supervisory experience preferred. Ability to meet and/or exceed established sales goals. Excellent verbal and written skills. Strong organization, negotiation, analytical and interpersonal skills.

Competencies: Business knowledge, planning, problem solving, customer focus, presentation skills, results oriented and selling.

Working Conditions: Work is performed largely in a pleasant office environment with minimal chance for personal injury. Travel to off site locations such as other branches, community events and business contacts. Hours worked average at least 40-45 hours a week. Some evening and weekend work will be required, with an expectation for a certain amount of community involvement. Occasional over night, out-of-town travel may be necessary.

Employee Acknowledgement:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

I acknowledge that this job description is neither an employment contract nor a legal document. I have received, read, and understand the expectations for the successful performance of this job.

CLICK HERE FOR ONLINE APPLICATION

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POSITION TITLE: Human Resources Generalist
LOCATION:
Luxemburg Main Branch
REPORTS TO:
Senior Vice President of Financial Services

POSITION SUMMARY: Under minimal supervision, this position provides project support for a variety of Human Resources programs and processes. This position also provides general human resources support for staffing and on-boarding processes, learning and development, performance management, compensation, benefits and other HR related functions.

Principal Responsibilities and Duties:
1. Works independently on complex projects in a variety of human resources program areas including but not limited to: Learning and development, performance management, company events and programs to support wellness.

2.  Administers routine HR functions in areas including but not limited to: Answering HR questions, benefit enrollment, education reimbursement, entering and processing new hire, change and termination information, background checks, temperature checks, processing/reading performance reviews, HR form updates, handbook updates.

3.  Processes payroll and keeps HRIS current.

4.  Recruits, interviews, and selects employees to fill vacant positions. Review resumes and forwards to appropriate manager. Manages applicant tracking.

5.  Plans and conducts new employee orientation to foster positive attitude toward company goals.

6.  Keeps records of benefit plan participation such as insurance and retirement plan, personnel transactions such as hires, promotion, transfers, performance reviews, and terminations, and employee statistics for government reporting. Prepares annual employee benefit statements.

7.  Plans and manages company sponsored events for employees.

8.  Develops HR training presentations (including leadership, wellness, benefits, interviewing and documentation).

9.  Assists with the management of employee programs to ensure compliance with policies and practices to include: FMLA, FLSA, Affirmative Action, ADA etc. Researches and responds to employee questions and concerns. May research federal and state laws to ensure Bank of Luxemburg policy compliance.

10.  Provides ad hoc reports to assist the Sr. Vice President of Human Resources in decision making. Helps to identify trends and potential issues based on HR metrics.

Additional Duties and Responsibilites:
1. Keeps abreast of key economic data and regulatory changes which may impact the financial performance of the Bank.

2. Maintains up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations.

3. Performs other duties as may be necessary to fulfill the responsibilities of this position.

Work Relationships and Scope: Reports to the Sr. Vice President of Human Resources. Has regular contact with all bank personnel. Has contact with vendors, consultants and regulators. Has access to highly confidential employee, financial and general Bank information.

Measures of Performance: Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to employees; ability to gain the trust and respect of other managers and employees; accessible and responsive to the needs and concerns of management and employees; professional demeanor portraying a proper image of the Bank; maintain confidentiality of Bank and personnel; participation in training and appropriate professional developments, maintenance of appropriate attendance record and punctuality; understanding of and adherence to Bank policies and procedures; professional work place appearance and conduct.

Knowlege, Skills, and Abilities Required: Bachelors degree or equivalent. Six years plus of progressive human resource experience. Professional Human Resources PHR) or Certified Professional (CP) certification a plus. Strong organization and time management skills. Ability to communicate effectively with employees at all levels of the organization. Must have a high level of discretion and ability to handle sensitive and confidential information appropriately. Background on Employment Laws to include EEO, HIPAA, FLSA, ADA, FMLA, etc. HRIS and payroll experience a plus. Requires the ability to maintain a high level of confidentiality. A solid working knowledge of the Microsoft office products, including Word, Excel, and PowerPoint.

Competencies: Business Systems, approachability, personal accountability, interact with higher management, technical skills, process management, and influencing.

Working Conditions: Work is performed in an office environment. Travel to branches as needed.

Employee Acknowledgement:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the supervisor. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

I acknowledge that this job description is neither an employment contract nor a legal document. I have received, read, and understand the expectations for the successful performance of this job.

CLICK HERE FOR ONLINE APPLICATION

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POSITION TITLE: Retail Sales Rep
LOCATION:
Floater
REPORTS TO:
Customer Service Supervisor

POSITION SUMMARY: Ensure prompt accurate service to all customers regarding their deposit and loan accounts. Initiates new business development opportunities and deals directly with existing customers to expand and strengthen banking relationships.

Principal Responsibilities and Duties:
1. Maintain New Account Relationships
      A.  Quotes rates and answers customer inquiries.
      B.  Opens, services and makes changes as requested to all deposit accounts. Inputs             account data onto platform system.
      C.  Prepares customer direct deposit sign-ups.
      D.  Opens and services safe deposit boxes.
      E.  Formulates mandatory IRA customer distributions, completing required documentation             for customer signature and processing IRA’s on system.
      F.  Assists customers with imaging research and balancing accounts.
      G.  Process wire requests (if applicable).

2.  Develop New Account Relationships
      A.  Accesses customer needs and recommends appropriate products and services to             existing and potential customers by phone or personal visits.
      B.  Follows up on new account relationships after 90 days.
      C.  Makes appropriate customer referrals to all business areas of the bank.
      D.  Attends and actively participates in team sales meetings.

3.  Processes Teller Transactions
      A.  Cashes customer checks.
      B.  Handles savings and checking deposits, withdrawals and transfers
      C.  Process customer loan payments,utility payments and cash advance requests.
      D.  Issues personal money orders and cashiers checks.
      E.  Assists with customer phone transfers.
      F.  Balances and verify cash drawer.
      G.  Wrap coin and currency.
      H.  Assists with processing daily Imaging.
      I.  Maintains branch ATM machine (if applicable to branch).
      J.  Orders and sells postage stamps (if applicable).
      K.  Valut teller duties (if applicable).
      L.  Order checks and tickets for customer through internal and external vendors.
      M.  Identify and report potential fraudulant customer activity.
      N.  Follow appropriate bank policies and procedures when completing transactions,             placing holds when necessary.
      O.  Quotes values and redeems savings bonds.

4.  Acts as a Receptionist
      A.  Answers incoming telephone calls and transfer to appropriate person.
      B.  Greets customers, answer inquiries and direct them to the appropriate individual.

Additional Duties and Responsibilites:
1. Keeps abreast of key economic data and regulatory changes which may impact the financial performance of the Bank.

2. Maintains up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations.

3. Performs other duties as may be necessary to fulfill the responsibilities of this position.

Work Relationships and Scope: Reports to the Customer Service Supervisor. Must maintain highly professional relationships with both internal and external customers. Has access to highly confidential customer financial and general Bank information. Is responsible for making any recommendations to supervisor concerning possible methods to improve department. Must stay current through education on banking regulations and internal procedures. Maintain deposit relationship with deposit and electronic support.

Measures of Performance: Accuracy, efficiency, productivity, reliability, friendliness and timeliness of services provided to customers and co-workers; ability to gain the trust and respect of other managers and employees; accessible and responsive to the needs and concerns of management and employees; informing and marketing of additional Bank services through cross-selling; professional demeanor portraying a proper image of the Bank; maintain confidentiality of Bank, personnel, and customer information; participation in training and appropriate professional developments, maintenance of appropriate attendance record and punctuality; understanding of and adherence to Bank policies and procedures; professional work place appearance and conduct.

Knowlege, Skills, and Abilities Required: One year banking experience and sales experience required. Bank related courses strongly recommended. Background in customer service and sales. Computer knowledge required. Proficient in Microsoft Office programs to include Word and Excel. Organizational and problem solving skills required. Ability to work with all levels within the organization. Must have strong people skills, be detail orientated, organized and able to handle multiple tasks. Able to handle confidential information and positively represent the company.

Competencies: Technical skills, customer focus, approachability, closing, selling, personal accountability, trust and respect, and time management.

Working Conditions: Work is performed in an office environment. Position may require prolonged standing, flexible schedule, occasional light lifting and moving of department materials and equipment. Saturday rotation at designated branch location. Position requires frequent travel to all bank locations to provide teller and new account coverage.

Employee Acknowledgement:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the supervisor. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

I acknowledge that this job description is neither an employment contract nor a legal document. I have received, read, and understand the expectations for the successful performance of this job.

CLICK HERE FOR ONLINE APPLICATION

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POSITION TITLE: Customer Service Associate
LOCATION:
Luxemburg Main Branch
REPORTS TO:
Customer Service Supervisor

POSITION SUMMARY: Services the needs of the customers by greeting them appropriately, processing their transactions promptly and accurately, recognizing sales opportunities and referring business accordingly and thanking each customer by name.

Principal Responsibilities and Duties:
1. Processes Teller Transaction
      A.  Cashes customer checks.
      B.  Handles savings and checking deposits, withdrawals and transfers
      C.  Process customer loan payments,utility payments and cash advance requests.
      D.  Issues personal money orders and cashiers checks.
      E.  Quotes values and redeems savings bonds.
      F.  Balances and verify cash drawer.
      G.  Wrap coin and currency.
      H.  Assists with processing daily Imaging.
      I.  Maintains branch ATM machine (if applicable to branch).
      J.  Orders postage stamps (if applicable).
      K.  Valut teller duties (if applicable).
      L.  Order checks and tickets for customer through internal and external vendors.
      M.  Identify and report potential fraudulant customer activity.
      N.  Follow appropriate bank policies and procedures when completing transactions,             placing holds when necessary.

2.  Cross Sells Bank Services
      A.  Promotes and sells all accounts of the Bank including all retail, deposit, loan and             investment services.
      B.  Answers customer inquiries in regards to new and existing accounts.
      C.  Refers interested customers to appropriate departments.
      D.  Attends teller training and team sales meetings.

3.  Acts as a Receptionist
      A.  Answers incoming telephone calls and transfer to appropriate person.
      B.  Greets customers, answer inquiries and direct them to the appropriate individual.

Additional Duties and Responsibilites:
1. Keeps abreast of key economic data and regulatory changes which may impact the financial performance of the Bank.

2. Maintains up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations.

3. Performs other duties as may be necessary to fulfill the responsibilities of this position.

Work Relationships and Scope:Reports to the Customer Service Supervisor. Must maintain highly professional relationships with both internal and external customers. Has access to highly confidential customer financial and general Bank information. Is responsible for making any recommendations to supervisor concerning possible methods to improve department. Maintain deposit relationship with deposit and electronic support.

Measures of Performance: Accuracy, efficiency, productivity, reliability, friendliness and timeliness of services provided to customers and co-workers; ability to gain the trust and respect of other managers and employees; accessible and responsive to the needs and concerns of management and employees; informing and marketing of additional Bank services through cross-selling; professional demeanor portraying a proper image of the Bank; maintain confidentiality of Bank, personnel, and customer information; participation in training and appropriate professional developments, maintenance of appropriate attendance record and punctuality; understanding of and adherence to Banking regulations and policies and procedures; professional work place appearance and conduct.

Knowlege, Skills, and Abilities Required: Cash handling skills and previous customer service skills desired. Strong people skills required. Must be detail oriented, organized and able to handle multiple tasks. Able to handle confidential information and positively represent the company.

Competencies: Customer focus, approchability, organizing, technical skills, trust and respect, selling, and listening.

Working Conditions: Work is performed in an office environment. Position requires frequent travel to all bank locations to provide coverage in the teller line. Position requires prolonged standing, occasional light lifting and moving of department materials and equipment. Saturday rotation at a designated branch location.

Employee Acknowledgement:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the supervisor. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

I acknowledge that this job description is neither an employment contract nor a legal document. I have received, read, and understand the expectations for the successful performance of this job.

CLICK HERE FOR ONLINE APPLICATION

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POSITION TITLE: Customer Service Associate
LOCATION:
Dyckesville Branch
REPORTS TO:
Customer Service Supervisor

POSITION SUMMARY: Services the needs of the customers by greeting them appropriately, processing their transactions promptly and accurately, recognizing sales opportunities and referring business accordingly and thanking each customer by name.

Principal Responsibilities and Duties:
1. Process Teller Transaction
      A.  Cash customer checks.
      B.  Handles savings and checking deposits, withdrawals and transfers
      C.  Process customer loan payments, utility payments and cash advance requests.
      D.  Issues personal money orders and cashiers checks.
      E.  Quotes values and redeems savings bonds.
      F.  Balance and verify cash drawer.
      G.  Wrap coin and currency.
      H.  Assist with processing daily Imaging.
      I.  Maintain branch ATM machine (if applicable to branch).
      J.  Order postage stamps (if applicable).
      K.  Perform vault teller duties (if applicable).
      L.  Order checks and tickets for customers.
      M.  Identify and report potential fraudulant customer activity.
      N.  Follow appropriate bank policies and procedures when completing transactions,             placing holds when necessary.

2.  Cross Sells Bank Services
      A.  Promote products and services of the Bank including all retail, deposit, loan and             investment services.
      B.  Answer customer inquiries in regards to new and existing accounts.
      C.  Refer interested customers to appropriate departments.
      D.  Attend training and sales meetings as assigned.

3.  Acts as a Receptionist
      A.  Answers incoming telephone calls and transfer to appropriate person.
      B.  Greets customers, answer inquiries and direct them to the appropriate individual.

Additional Duties and Responsibilites:
1. Keeps abreast of key economic data and regulatory changes which may impact the financial performance of the Bank.

2. Maintains up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations.

3. Performs other duties as may be necessary to fulfill the responsibilities of this position.

Work Relationships and Scope: Reports to the Customer Service Supervisor. Must maintain highly professional relationships with both internal and external customers. Has access to highly confidential customer financial and general Bank information. Is responsible for making any recommendations to supervisor concerning possible methods to improve department. Maintain internal and external customer relationships through professional verbal, written, and electronic methods.

Measures of Performance: Accuracy, efficiency, productivity, reliability, friendliness and timeliness of services provided to customers and co-workers; ability to gain the trust and respect of other managers and employees; accessible and responsive to the needs and concerns of management and employees; informing and marketing of additional Bank services through cross-sales; professional demeanor to portray a proper image of the Bank; maintain confidentiality of Bank, personnel, and customer information; participate in training and appropriate professional developments, maintain appropriate attendance record and punctuality; understand and adherence to Banking regulations and policies and procedures; professional work place appearance and conduct.

Knowlege, Skills, and Abilities Required: Strong people skills required. Cash handling, problem solving and previous customer service skills desired. Must be detail oriented, organized and able to handle multiple tasks. Able to handle confidential information and positively represent the company.

Competencies: Customer focus, approachability, organizing, technical skills, trust and respect, selling, and listening.

Working Conditions: Work is performed in an office environment. Position requires frequent travel to all bank locations to provide coverage in the teller line. Position requires prolonged standing, occasional light lifting and moving of department materials and equipment. Saturday rotation at a designated branch location.

Employee Acknowledgement:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the supervisor. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

I acknowledge that this job description is neither an employment contract nor a legal document. I have received, read, and understand the expectations for the successful performance of this job.

CLICK HERE FOR ONLINE APPLICATION

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POSITION TITLE: Customer Service Associate
LOCATION:
Sturgeon Bay Branch
REPORTS TO:
Retail Sales Office Manager

POSITION SUMMARY: Services the needs of the customers by greeting them appropriately, processing their transactions promptly and accurately, recognizing sales opportunities and referring business accordingly and thanking each customer by name.

Principal Responsibilities and Duties:
1. Process Teller Transaction
      A.  Cash customer checks.
      B.  Handle savings and checking deposits, withdrawals and transfers
      C.  Process customer loan payments, utility payments and cash advance requests.
      D.  Issue personal money orders and cashiers checks.
      E.  Quote values and redeems savings bonds.
      F.  Balance and verify cash drawer.
      G.  Wrap coin and currency.
      H.  Assist with processing daily Imaging.
      I.  Assist with maintaining branch ATM machine (if applicable to branch).
      J.  Order postage stamps (if applicable).
      K.  Perform vault teller duties (if applicable).
      L.  Order checks and tickets for customers.
      M.  Identify and report potential fraudulant customer activity.
      N.  Follow appropriate bank policies and procedures when completing transactions,             placing holds when necessary.

2.  Cross Sells Bank Services
      A.  Promote products and services of the Bank including deposits, loans, and investment             services
      B.  Refer interested customers to appropriate departments
      C.  Answer customer inquiries in regards to new and existing accounts.
      D.  Attend training and sales meetings as assigned.

3.  Acts as a Receptionist
      A.  Answers incoming telephone calls and transfer to appropriate person.
      B.  Greets customers, answer inquiries and direct them to the appropriate individual.

Additional Duties and Responsibilites:
1. Keeps abreast of key economic data and regulatory changes which may impact the financial performance of the Bank.

2. Maintains up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations.

3. Performs other duties as may be necessary to fulfill the responsibilities of this position.

Work Relationships and Scope: Reports to the Retail Sales Office Manager. Must maintain highly professional relationships with both internal and external customers. Has access to highly confidential customer financial information and proprietory Bank information. Is responsible for making any recommendations to supervisor concerning possible methods to improve department. Maintain internal and external customer relationships through professional verbal, written, and electronic methods.

Measures of Performance: Accuracy, efficiency, productivity, reliability, friendliness and timeliness of services provided to customers and co-workers; ability to gain the trust and respect of other managers and employees; accessible and responsive to the needs and concerns of management and employees; inform and market additional Bank services through cross-sales; professional demeanor to portray a proper image of the Bank; maintain confidentiality of Bank, personnel, and customer information; participate in training and appropriate professional developments, maintain appropriate attendance record and punctuality; understand and adhere to Banking regulations, policies, and procedures; professional work place appearance and conduct.

Knowlege, Skills, and Abilities Required: Strong people skills required. Cash handling, problem solving, and previous customer service skills desired. Must be detail oriented, organized, and able to handle multiple tasks. Able handle confidential information, and positively represent the company.

Competencies: Customer focus, approachability, organizing, technical skills, trust and respect, selling, and listening.

Working Conditions: Work is performed in an office environment. Position requires frequent travel to all bank locations to provide proper coverage. Position requires prolonged standing, occasional light lifting and moving of department materials and equipment. Saturday rotation at a designated branch location.

Employee Acknowledgement:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the supervisor. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

I acknowledge that this job description is neither an employment contract nor a legal document. I have received, read, and understand the expectations for the successful performance of this job.

CLICK HERE FOR ONLINE APPLICATION

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POSITION TITLE: Customer Service Associate
LOCATION:
IGA Branch
REPORTS TO:
Retail Market Manager

POSITION SUMMARY: Services the needs of the customers by greeting them appropriately, processing their transactions promptly and accurately, recognizing sales opportunities and referring business accordingly and thanking each customer by name.

Principal Responsibilities and Duties:
1. Process Teller Transaction
      A.  Cash customer checks.
      B.  Handle savings and checking deposits, withdrawals and transfers
      C.  Process customer loan payments, utility payments and cash advance requests.
      D.  Issue personal money orders and cashiers checks.
      E.  Quote values and redeems savings bonds.
      F.  Balance and verify cash drawer.
      G.  Wrap coin and currency.
      H.  Assist with processing daily Imaging.
      I.  Assist with maintaining branch ATM machine (if applicable to branch).
      J.  Order postage stamps (if applicable).
      K.  Perform vault teller duties (if applicable).
      L.  Order checks and tickets for customers.
      M.  Identify and report potential fraudulant customer activity.
      N.  Follow appropriate bank policies and procedures when completing transactions,             placing holds when necessary.

2.  Cross Sells Bank Services
      A.  Promote products and services of the Bank including deposits, loans, and investment             services
      B.  Refer interested customers to appropriate departments
      C.  Answer customer inquiries in regards to new and existing accounts.
      D.  Attend training and sales meetings as assigned.

3.  Acts as a Receptionist
      A.  Answers incoming telephone calls and transfer to appropriate person.
      B.  Greets customers, answer inquiries and direct them to the appropriate individual.

Additional Duties and Responsibilites:
1. Keeps abreast of key economic data and regulatory changes which may impact the financial performance of the Bank.

2. Maintains up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations.

3. Performs other duties as may be necessary to fulfill the responsibilities of this position.

Work Relationships and Scope: Reports to the Retail Sales Office Manager. Must maintain highly professional relationships with both internal and external customers. Has access to highly confidential customer financial information and proprietory Bank information. Is responsible for making any recommendations to supervisor concerning possible methods to improve department. Maintain internal and external customer relationships through professional verbal, written, and electronic methods.

Measures of Performance: Accuracy, efficiency, productivity, reliability, friendliness and timeliness of services provided to customers and co-workers; ability to gain the trust and respect of other managers and employees; accessible and responsive to the needs and concerns of management and employees; inform and market additional Bank services through cross-sales; professional demeanor to portray a proper image of the Bank; maintain confidentiality of Bank, personnel, and customer information; participate in training and appropriate professional developments, maintain appropriate attendance record and punctuality; understand and adhere to Banking regulations, policies, and procedures; professional work place appearance and conduct.

Knowlege, Skills, and Abilities Required: Strong people skills required. Cash handling, problem solving, and previous customer service skills desired. Must be detail oriented, organized, and able to handle multiple tasks. Able handle confidential information, and positively represent the company.

Competencies: Customer focus, approachability, organizing, technical skills, trust and respect, selling, and listening.

Working Conditions:  Work is performed in an office environment. Position requires frequent travel to all bank locations to provide proper coverage. Position requires prolonged standing, occasional light lifting and moving of department materials and equipment. Saturday rotation at a designated branch location.

Employee Acknowledgement:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the supervisor. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

I acknowledge that this job description is neither an employment contract nor a legal document. I have received, read, and understand the expectations for the successful performance of this job.

CLICK HERE FOR ONLINE APPLICATION

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Full time employees are eligible for:
  • Paid Holidays
  • Sick/Personal Days
  • Vacation
  • Floating Holidays
  • Insurance Program including Health, Dental, Vision and Cancer
  • Voluntary Life Insurance
  • Company Provided Life Insurance and Long-Term Disability Insurance
  • Flexible Spending Account
  • Employee Assistance Program
  • Educational Assistance
  • 401K Retirement Plan with Company Match
  • Employee Stock Purchase Plan
  • Education Assistance
  • 401K Retirement Plan with Company Match
  • Employee Stock Purchase Plan
  • Employee Reward Program
  • Sales Incentive Program
  • Special Employee Rates on Loans and Savings Program
  • Employee Social Events
  • Discounted Bank Services

Part time employees are eligible for:

  • Vacation
  • Flexible Spending Account
  • Employee Assistance Program
  • 401K Retirement Plan with Company Match
  • Employee Stock Purchase Plan
  • Bonus Program
  • Special Employee Rates on Loans and Savings Program
  • Employee Social Events
  • Discounted Bank Services

Equal Opportunity Employer

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