POSITION TITLE: Commercial Loan Sales Officer
LOCATION: Luxemburg Main
REPORTS TO: Chief Lending Officer
POSITION SUMMARY: Develops and maintains business relationships with new and existing commercial borrowers and deposit customers. Services a wide variety of businesses and individual loans, both secured and unsecured, many of which involve large amounts of money and/or important customers.
Principal Responsibilities and Duties:
1. Provides and Services Commercial Customers Loans Needs
A. Interviews applicants to develop information concerning their business, needs, desired, abilities and earnings to determine whether a loan may be an acceptable risk.
B. Makes decisions on loans and terms within own lending limits, or makes recommendations o significant loans to a supervisor.
C. Underwrites loans acceptable to loan policy guidelines.
D. Reviews closing documents and closes loan with customer.
E. Follows current loans to ensure complete conformity with terms and knowledge of developing trends.
F. Provides advice and guidance to team members on commercial lending practices and procedures.
2. Promotes Business Development
A. Maintains positive relationships with bank staff and works with management to help facilitate a total team concept.
B. Supports and assists in the implementation of all bank marketing and sales strategies designed to maximize growth and profitability.
C. Meets with customers to discuss needs and recommends ways the bank can serve their needs.
D. Cross-sells and refers a full range of banking services to present and potential customers.
E. Calls on existing or potential customers to develop new business and to retain or increase existing business.
F. Keeps informed on changes within our market, recommending market opportunities for growth and development.
3. Maintains Collections and Charge Off Accounts
A. Reviews delinquent reports and/or files to determine plan of action.
B. Executes plan of action-phone, letters with goal being to determine problem and resolve.
C. Implements procedures designed to secure repayment of loans in accordance with repayment plan.
Additional Duties and Responsibilites:
1. Keeps abreast of key economic data and regulatory changes which may impact the financial performance of the Bank.
2. Maintains up-to-date job knowledge through professional reading and affiliation with appropriate industry organizations.
3. Performs other duties as may be necessary to fulfill the responsibilities of this position.
Work Relationships and Scope: Reports to the Chief Lending Officer. Works very closely with other loan department personnel to ensure operational and financial requirements of the Bank are being met. Has occasional contact with all personnel and Board of Directors. Has limited contact with regulators, government agencies, CPA firm and other outside parties. Has access to highly confidential customer, financial and general Bank information. Has certain security, lock up and oversight responsibilities as an Officer of the Bank.
Measures of Performance: Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to customers and co-workers; ability to gain the trust and respect of other managers and employees; customer satisfaction with accuracy of their accounts; accessible and responsive to the needs and concerns of management and employees; soundness of business decisions regarding loan decisions and business practices; analyzes operational problems as they occur and determines solutions, ability to develop new policy and interpret established policies and procedures consistent with their intent, and determine when exceptions may be appropriate; ability to effectively resolve workplace conflicts; effectiveness of communications and development of good working relationships with management, employees and customers; professional demeanor portraying a proper image of the Bank; maintain confidentiality of Bank, personnel, and customer information; participation in training and appropriate professional developments, maintenance of appropriate attendance record and punctuality; understanding of and adherence to Bank policies and procedures; informing and marketing of additional Bank services through cross-selling; professional work place appearance and conduct.
Knowlege, Skills, and Abilities Required: Bachelors degree required. Three to five years lending experience required. Advanced training, knowledge and experience in commercial lending, strong time management, sales, business development, computer and analyzing financial statements required. Must be self-motivated, sales oriented and possess excellent communication skills.
Competencies: Approachability, customer focus, decision making skills, negotiating, and personal accountability.
Working Conditions: Work is generally performed in an office environment. Travel to other offices and customer locations as needed.
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the supervisor. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.
I acknowledge that this job description is neither an employment contract nor a legal document. I have received, read, and understand the expectations for the successful performance of this job.
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